Hey Sunshine, Here are answers to you most common questions, to guide you on your journey with us.
Frequetly Asked Questions

Are your products handmade?
Yes, every item is handcrafted with precision, love, patience and care
What materials do you use?
Only the finest - butter-soft satin, premium lace, breathable cottons, and luxurious hair fibers.
Do you offer custom order?
Yes! The Sister's Hands accepts custom orders. To request a custom piece, please email us with the details of your request at hello@thesistershands.com. We will follow up with you directly to confirm and discuss your order.
What is shipping time?
Our handcrafted treasures take 5-10 business days to ship. Beauty made by hand is never rushed - and always worth the wait.
Can I return or exchange my order?
All sales are final. However, if you experience any issues with your order, please contact us - we are committed to making it right.
Where can I follow you and share my purchase?
We would be honored! Follow and tag us on Instagram: {@the.sistershands}.
Share your beautiful moments - we love seeing you shine.
How do I know what size to order?
Each of our products includes a detailed size chart in the product description to help you find the perfect fit. Be sure to check it before placing your order!
Are your bonnets suitable for all hair types?
Yes! Our bonnets are made to accommodate all textures - from natural curls to locs, braids, and even straight hair. If you need help choosing the right fit or style, don't hesitate to reach out.
Can children wear your bonnets?
Absolutely! Our Lullaby Luxe collection is specially designed for little ones, with soft, gentle fabrics and sizes perfect for babies and children.
How do I care for my satin bonnet?
To preserve the softness and longevity, we recommend handwashing or machine washing on a delicate cycle in cold water, then air-drying.
What kind of wigs do you offer?
We create handmade wigs and loc units crafted with precision and care. Whether you're looking for natural textures, bold colors, or custom crowns, there's something just for you in the Made by Gin collection.
Do you offer installation for locs or faux locs wigs?
We currently offer installation services for locs extensions - yes, done by our hands with love! While we don't install wigs at this time, our locs extensions can be installed by us for clients located in New York only. We don't have a studio just yet, but we offer mobile services and travel directly to you. To book or inquire about availability, please reach out through our Contact page or DM us on Instagram!
What's included in the gift collections?
Our curated gift sets include pajama set, bonnet, sleep masks, wigs, skincare products, resin products, candles, and more. Each bundle is thoughtfully packaged to create a beautiful unboxing experience.
Do you offer gift wrapping or custom packaging?
Yes, all gift sets include luxury packaging by default. You'll also see an option to add a handwritten note for an extra special touch.
Are your gift sets limited edition?
Some are! Keep an eye on our seasonal collections and launches. Once a gift set sells out, it may not come back.